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We're here for you
Baat kijiye — we're all ears.
An order query, a bulk enquiry, a recipe doubt or simply a hello — a real person from our rasoi replies, usually within 2 hours.
- Replies
- Fast
- Customer care
- 9 AM–7 PM
- We speak
- हिंदी · English
Fast replies
Real people, no bots
Ways to reach us
- WhatsAppFastest+91 63865 39399WhatsApp only — chat, no calls · Fast replies, 9 AM – 7 PMStart a chat
- Call us+91 522 313 7675Customer care · 9 AM – 7 PMCall now
- Emailsupport@imamdastaspice.comWe reply within 24 hoursWrite to us
- Visit the rasoiOur rasoi, LucknowGurudwara Road, Paper Mill Colony, Nishatganj, Lucknow, Uttar Pradesh 226006Open in Google Maps
where every reply begins
A note from our rasoi
Every message that reaches us is read by family — not a bot, not a call centre. We answer the way Maa would: patiently, honestly, and with extra care.
01
Answered within 2 hours
Between 9 AM and 7 PM, on the channel you choose.
02
Solved in one conversation
One person owns your query until it's sorted — no passing around.
Send a message
Write to our rasoi
Tell us a little about it and we'll reply on the channel you prefer.
Quick answers
Questions we hear every day
Most answers are right here. Still stuck? We're just one message away.
Orders placed before 12 PM ship the same day from our Lucknow rasoi. Within Lucknow, they're delivered the same day; delivery takes 2–4 days in metros and 4–7 days elsewhere in India.
You'll get a tracking link on WhatsApp and email as soon as your parcel ships. You can also use the Track Order page with your order ID.
Sorry about that! Within 48 hours of delivery, WhatsApp us a video or clear photos of the damaged jar and the outer box, along with your Order ID. Our team will check it and get back to you to sort it out.
Yes. We supply hotels, caterers and kirana stores across India in 1 kg to 25 kg packs. Choose “Bulk / Wholesale” in the form and our trade team will share a price list.
Yes — COD is available on most pin codes for orders up to ₹500. For orders above ₹500, please pay online with UPI, cards or net banking.
Yes, you can meet us at our rasoi in Lucknow — just book an appointment first. Call or WhatsApp us to fix a day and time, and we'll be ready to welcome you, show you the masalas being ground fresh, and help you pick up jars straight from the source.