If it isn't right, we'll make it right

We grind, pack and check every batch with care. Still, things can occasionally go wrong in transit or in packing. When they do, we'd much rather hear from you than have you settle for less.

Send us a video or clear photos and our team will check your request if:

• The jar or pack arrived broken, cracked, leaking or crushed.
• You received the wrong product or the wrong pack size.
• An item from your order is missing.
• The seal was broken or appeared tampered with on delivery.
• The product was past its best-before date when it reached you.
• There's a genuine quality concern, such as foreign matter, moisture or an unusual smell, when you first open a sealed jar.

• Opened or used products returned for a change of mind or because the taste wasn't to your liking. We'd still love your feedback — it helps us improve.
• Damage caused after delivery, such as improper storage, moisture exposure or using a wet spoon.
• Transit damage, wrong or missing items reported more than 48 hours after delivery.
• Quality concerns reported more than 7 days after delivery, or after the best-before date.
• Free gifts, samples and promotional items.
• Products bought from other retailers or marketplaces — please contact the seller you bought from.

Message us on WhatsApp or email support@imamdastaspice.com with:

• Your Order ID and the phone number used to place the order.
• A video or clear photos of the product, the batch code and best-before date on the label, and the outer box with its shipping label.
• An unboxing video, if you have one — it helps us check transit damage fastest.

We reply within one working day and usually resolve requests the same day.

• Our team checks the video and photos you share and gets back to you with the next steps for your order.
• In most cases you won't need to send anything back. If we do need the item, we'll arrange a pickup at our cost.

If a refund is approved and you used a coupon or discount, it is calculated on the amount you actually paid for the affected items.

• Prepaid orders (UPI, cards, net banking): refunded to the original payment method within 5–7 working days of approval. Your bank may take a few extra days to reflect it.
• Cash on Delivery orders: refunded by UPI or bank transfer within 5–7 working days, once you share your details with us.
• Store credit: if you prefer, we can add the amount as credit for your next order instead.