Your trust, kept safe like our recipes

Imam Dasta ("we", "us", "our") makes and sells homemade masalas from Gurudwara Road, Paper Mill Colony, Nishatganj, Lucknow, Uttar Pradesh 226006. This policy explains how we collect, use, share and protect your personal data when you visit our website, place an order, or contact us on WhatsApp, phone or email.

We handle personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using our website or placing an order, you agree to the practices described here.

Information you give us:

• Your name, phone number, email address and delivery and billing addresses.
• Order details, including the products you buy and your order history.
• Messages you send us through our contact form, WhatsApp, phone or email, and reviews you choose to share.
• Your newsletter or WhatsApp opt-in preferences.

Information collected automatically:

• Device and browser type, IP address, pages visited and how you use our website.
• Cookies and similar technologies, as described below.

Payment information: payments are processed by our payment partners. We never see or store your full card number, CVV, UPI PIN or net banking password.

• To process, pack, ship and deliver your orders, and to issue invoices.
• To send order confirmations, dispatch and delivery updates on WhatsApp, SMS or email.
• To respond to your questions, requests, returns and complaints.
• To prevent fraud, misuse of offers and repeated refused Cash on Delivery orders.
• To understand how our website is used and improve our products and services.
• To send you offers, recipes and new launches — only if you've opted in. You can unsubscribe at any time.
• To comply with legal, tax and accounting obligations.

We use a small number of cookies and browser storage to make the website work properly:

• Essential: to remember your language preference (English or Hindi) and keep you signed in where applicable.
• Functional: your cart and wishlist are saved in your browser so they're still there when you return.
• Analytics: if enabled, to understand how visitors use our website in aggregate.

You can clear or block cookies in your browser settings, but some parts of the website, such as your cart, may not work as expected.

We share only what's necessary with trusted partners who help us serve you:

• Courier and logistics partners — your name, address and phone number, to deliver your order.
• Payment gateways and banks — to process payments and refunds securely.
• Messaging and email providers — to send order updates and, if you've opted in, offers.
• Website hosting and IT service providers — to run and secure our website.
• Government authorities or law enforcement — when required by law or to protect our rights and our customers.

These partners may use your data only to provide their services to us and are expected to keep it secure.

We keep your personal data only for as long as needed to fulfil your orders, provide support and meet our legal, tax and accounting obligations. After that, it is deleted or anonymised.

Our website uses encrypted (HTTPS) connections, and access to customer data is limited to team members and partners who need it to do their job. While we take reasonable measures to protect your data, no method of transmission or storage is completely secure.

Under applicable law, you can:

• Ask for a summary of the personal data we hold about you and how it's used.
• Ask us to correct, complete or update inaccurate information.
• Ask us to erase your personal data, unless we must keep it for legal reasons.
• Withdraw your consent for marketing messages at any time.
• Nominate another person to exercise these rights on your behalf, as permitted by law.
• Raise a grievance with us, and with the Data Protection Board of India if your concern isn't resolved.

To make a request, email support@imamdastaspice.com. We'll respond within 30 days.

Our website is intended for adults. We don't knowingly collect personal data from anyone under 18. If you believe a child has shared personal data with us, please contact us and we'll delete it.

Our website links to services such as WhatsApp, Instagram, Facebook, YouTube and Google Maps. Their own privacy policies apply when you use them.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

For any privacy question, request or complaint, contact our Grievance Officer at support@imamdastaspice.com or write to us at the address below. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.